FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Standard shipping takes 5-7 business days within the United States. Express shipping options are available at checkout for faster delivery.

Do you ship internationally?
Currently, we ship within the United States. We are working on expanding our shipping to international destinations. Stay tuned for updates!

How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier's site.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for unused items in their original packaging. Please visit our Returns Policy page for full details.

How do I initiate a return?
To start a return, please email us at support@goldenclutches.store with your order number and reason for return. We will provide you with return instructions.

Products

What materials are your clutches made from?
Our clutches are crafted from premium materials including faux leather, satin, and acrylic, all featuring our signature gold glitter finishes.

How do I care for my clutch?
We recommend storing your clutch in the dust bag provided. Gently wipe with a soft, dry cloth to remove any dust or fingerprints. Avoid exposure to water and direct sunlight for prolonged periods.

Contact

How can I reach customer service?
You can reach us via email at support@goldenclutches.store. Our team typically responds within 24 hours during business days.